nasdaqomx

 
 
 
 

Member Area

 Contact Information

Expertise

Clearing Operations
Support hours: 07.00 – 19.25 CET
Phone: +46 8 405 68 80
clearing@nasdaq.com

 

 

Test system:
clearing.test@nasdaq.com

  • Expiration
  • Reports
  • Trade handling
  • Clearing Workstation/Q-port support
  • Test System support
  • CMS Web
  • Position Transfers
  • Options Excercises
  • Settlement
  • Initial Margin
  • Default fund
  • Interest
  • Collateral Handling
  • Cash Optimization
  • Clearing Fees
  • EMIR Trade Reporting and Matching Physical Settlements

Member Services
Support hours: 08.00 – 18.00 CET
Phone: +46 8 405 66 60
MS.GI@nasdaq.com

  • Trader authorizations (Trader IDs)

  • User and participant configuration in Genium INET

  • Technical Access requests (FIX, OMNet)

Nordic Memberships
Support hours: 08.00 - 17.00 CET
NordicMemberships@nasdaq.com

  • New/ongoing membership applications
  • Coordination of changes to active memberships
  • Signature verification and agreement handling
  • Client administration (IDP, ICA, DP)

Trading Operations
Support hours:08.00 - 19.30 CET
Phone: +46 8 405 7360
tradingoperations@nasdaq.com

  • Customer support for trading related inquiries (Derivatives, Fixed Income and Commodities)
  • Trade and Order Management
  • Trade Registration Facility (Derivatives)
  • Market Making Support
  • Regulatory reporting (Transaction Reporting, Order Record Keeping, Position Limits and Best Execution)

Technical Support
Support hours: 06.00 - 19.00 CET
Phone: +46 8 405 6750 (general)
Phone: +46 8 405 6280 (2FA)
technicalsupport@nasdaq.com

  • OMNet, FIX, ITCH
  • Connectivity
  • 2FA
  • Clearing Office and Trading Workstation applications
  • Conformance testing

Product Management
Support hours: 08.00 – 17.30 CET
Phone: +46 8 405 6970
listingoperations@nasdaq.com

  • Product information
  • Listing of products
  • Fee structure

 

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