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Contacts for Nasdaq Commodities

Nasdaq Commodities

P O Box 443
NO-0213 Oslo
Norway
Visiting address: Karenslyst Allé 53, 0279 Oslo
Tel: +47 6752 8000
Fax: +47 6752 8001


 

Exchange/Marketplace
Support hours: 07:30-19:10 CET
Phone +47 6752 8037
(telephone lines are recorded)
Desken@nasdaq.com

 

Risk Management Commodities
Support Hours: 09.00 - 15.30 CET
Phone: +47 6710 8426
Clearing.risk@nasdaq.com
 

Market Surveillance
Nasdaq Oslo ASA
Phone +47 6752 8019/21 (telephone lines are recorded)
email: Commodities Surveillance

 Contact Information

Expertise

Clearing Operations
Support hours: 07.00 – 19.25 CET
Phone: +46 8 405 68 80
clearing@nasdaq.com

 

 

Test system:
clearing.test@nasdaq.com

  • Expiration
  • Reports
  • Trade handling
  • Clearing Workstation/Q-port support
  • Test System support
  • CMS Web
  • Position Transfers
  • Options Excercises
  • Settlement
  • Initial Margin
  • Default fund
  • Interest
  • Collateral Handling
  • Cash Optimization
  • Clearing Fees
  • EMIR Trade Reporting and Matching Physical Settlements

Member Services
Support hours: 08.00 – 18.00 CET
Phone: +46 8 405 66 60
MS.GI@nasdaq.com

  • Trader authorizations (Trader IDs)

  • User and participant configuration in Genium INET

  • Technical Access requests (FIX, OMNet)

Nordic Memberships
Support hours: 08.00 - 17.00 CET
NordicMemberships@nasdaq.com

  • New/ongoing membership applications
  • Coordination of changes to active memberships
  • Signature verification and agreement handling
  • Client administration (IDP, ICA, DP)

Trading Operations
Support hours:08.00 - 19.30 CET
Phone: +46 8 405 7360
tradingoperations@nasdaq.com

  • Customer support for trading related inquiries (Derivatives, Fixed Income and Commodities)
  • Trade and Order Management
  • Trade Registration Facility (Derivatives)
  • Market Making Support
  • Regulatory reporting (Transaction Reporting, Order Record Keeping, Position Limits and Best Execution)

Technical Support
Support hours: 06.00 - 19.00 CET
Phone: +46 8 405 6750 (general)
Phone: +46 8 405 6280 (2FA)
technicalsupport@nasdaq.com

  • OMNet, FIX, ITCH
  • Connectivity
  • 2FA
  • Clearing Office and Trading Workstation applications
  • Conformance testing

Product Management
Support hours: 08.00 – 17.30 CET
Phone: +46 8 405 6970
listingoperations@nasdaq.com

  • Product information
  • Listing of products
  • Fee structure

 

Sweden

Tullvaktsvägen 15
SE-10578 Stockholm

phone +46 8 405 60 00
fax +46 8 405 60 01

Finland

Fabianinkatu 14
P O Box 361
FI-00131 Helsinki

phone +358 9 616671
fax +358 9 6166 7368

United Kingdom

Woolgate Exchange
25 Basinghall Street
London EC2V 5HA

phone +44 20 3753 2000
fax +44 20 3753 2001

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