Software Support & IT Operations Services

At NASDAQ OMX superior technology is merely the starting point for our comprehensive marketplace solutions. Our dedicated Software Support and IT Operations Services experts work with each marketplace customer to design a complete solution that meets the needs of the individual marketplace.

We offer two service models:

Software Support Services are geared to marketplaces that want to maintain complete control over their IT operations and have the resources to do so. NASDAQ OMX provides a software solution, testing and delivery of the initial solution, service desk support to handle incidents and problems, corrections of any software bugs and maintenance software releases.

IT Operations Services is often the preferred service model for marketplaces that need to focus on their core businesses, such as start-ups or other marketplaces without the resources or inclination to manage their own IT environment. NASDAQ OMX provides an integrated IT service management solution, including complete IT service management of all system components and NASDAQ OMX software solutions.

NASDAQ OMX has managed critical marketplace operations since 1985 and currently provides full IT service management to 25 marketplaces, representing 60,000 trading hours annually.

For more information: 

Flexible operations support for the exchange industry

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