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Customer Support Center

Current NASDAQ OMX Market Technology customers can gain faster access to information and better control over their service requests by using our IT Service Management online customer support system.

 

Register service requests and follow up the resolution status online.

ITSM customer web portal »

 

Retrieve past service requests by logging into the former system to view, search or close service requests registered prior to April 27, 2009.

Customer support web Europe and US »
Customer support web Asia and Pacific »

 

System access and support

Support issues of all severity levels can be opened by contacting 1st line support.

Current Market Technology customers can contact their NASDAQ OMX service representative to register for ITSM.

 Latest articles

NASDAQ OMX experts provide guidance on the technology essentials for modern trading and surveillance systems in a supplement from Mondo Visione, “How to Build an Exchange”:

To download the entire supplement, click here

Why is speed important?

Lars Ottersgård, head of NASDAQ OMX's Market Technology division, talks to Jeremy Grant, editor of FT Trading Room about the importance of speed and technology in the exchange industry. View the video on the FT website »

Cross-market surveillance

Learn more about why cross-market surveillance is essential in an era of market fragmentation.

Click here to download free white paper »

New Marketview Issue

Latest issue

January, 2012

Featuring topics

  • Indonesia Stock Exchange is growing its business
  • Risk management needs becoming more sophisticated for clearinghouses
  • Balancing proprietary and open protocols
  • Volatility management in 2011
  • Consistent response times critical
  • Commit to economic growth in 2012 

Read 

Download the magazine 

Read previous issues

 

Latest News

Setting the pace for business


NASDAQ OMX EVP and CIO Anna Ewing and Carl-Magnus Hallberg, Senior Vice President of Global IT Services Operations,  are featured in listed-company and business partner Symantec's (SYMC) January edition of CIO Digest.

Read the issue here »

View the video »
Listen to the podcast »

Articles & References

- Introducing INET
- MarketView
- Selected Articles & References
- Press Releases
  

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